Careers Open Position

Job Title:

Systems Support III

Description:

Washington, D.C.- The Systems Support III will provide operational support to analysts by assisting in operation of PC-based software like MS Office, first-line user support of printers, scanners, fax machines, Blackberry devices, etc. In addition, the Systems Support III will prepare and submit different administrative forms, maintain equipment inventory, and serve in a support role for backup to the user help function for the BWFS application.

Qualification:

Associate's Degree or higher; 2-4 years experience in first-line help; user support for office equipment; working knowledge of trouble ticket systems (HEAT or similar); prior experience with maintaining control of IT equipment; user help in supporting organizational applications

Other Information:

Desired Skills: able to field calls from nationwide users and able to handle requests from a centralized email system

Submit Resume: careers@ecs-federal.com